TANAPA trains staff on quality service management ahead of tourism season peak

TARANGIRE: THE Tanzania National Parks Authority (TANAPA) has intensified preparations for the upcoming tourism  season peak by conducting specialized training for its staff on revenue management, quality customer service and tourism operations management.

The four-day training programme, which began on June 1 and will conclude on June 4, 2026, is being held at Tarangire National Park and brings together participants from five national parks: Tarangire, Lake Manyara, Arusha, Mkomazi and Kilimanjaro.

The training has been organized through a collaboration between TANAPA’s Business Development Unit, the Northern Zone management and Tarangire National Park, with the aim of strengthening staff capacity in managing tourism activities and enhancing service delivery across the parks.

Speaking during the opening session, Tarangire National Park Chief Park Warden, Assistant Commissioner for Conservation Dr Tutindaga George, said the training is designed to equip staff with practical skills in revenue collection and management, customer service excellence and effective supervision of tourism activities as the country prepares for an influx of visitors during the high tourism season.

He noted that efficient revenue management and high-quality visitor services are critical to ensuring Tanzania remains a competitive tourism destination while supporting conservation efforts.

During the training, participants are learning various revenue control mechanisms, auditing procedures for tourist hotels and camps, as well as best practices for managing tourism operations within protected areas.

The initiative is expected to strengthen accountability, improve revenue collection efficiency, and enhance the quality of services offered to tourists visiting Tanzania’s national parks.

TANAPA officials said the programme forms part of broader efforts to promote sustainable conservation by ensuring that tourism revenues are properly managed and reinvested in the protection of the country’s natural resources.

Following the completion of the Northern Zone training, similar programmes will be rolled out in national parks located in the western, eastern, and southern parts of the country.

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The trainings are intended to help park authorities develop stronger operational strategies and maintain high standards of tourism service delivery across Tanzania’s protected areas.

Tourism remains one of Tanzania’s leading foreign exchange earners, with national parks playing a central role in attracting international and domestic visitors while contributing significantly to conservation and local economic development.