Exim Bank TZ brings all banking services to WhatsApp, making everyday transactions simpler and faster

DAR ES SALAAM: EXIM Bank Tanzania has recently launched its Exim WhatsApp Banking service, a new digital solution designed to make everyday banking faster, simpler and more accessible through one of the world’s most widely used communication platforms.

The service allows customers to access a full range of banking services directly within WhatsApp, including balance inquiries, transfers, send to mobile, scan to merchant, GePG payments, and card-related services, all without the need to download additional applications or visit a bank branch.

The launch marks a significant milestone in Exim Bank Tanzania’s continued commitment to delivering innovative, customer-centric digital solutions that align with evolving customer lifestyles and preferences. With over 20 million WhatsApp users in Tanzania, the platform meets customers where they already are, transforming a daily communication tool into a comprehensive banking channel.

Speaking during the launch, Head of Alternative Channels and Digital Transformation at Exim Bank Tanzania Silas Matoi said the service was designed around simplicity and convenience for customers.

“Customers today want banking that fits naturally into their everyday lives. With Exim WhatsApp Banking, customers can now check their balance, send money to mobile wallets, scan to pay, pay GePG bills, access card services, and complete other transactions directly within WhatsApp. It removes the need to switch between apps or navigate complicated systems because now all your everyday banking services are available in one familiar place,” said Matoi.

On other hand, Matoi highlighted the strength of the platform’s technology and security framework.

“We have built this solution with both convenience and security at the forefront. Customers can confidently perform transactions knowing every interaction is protected through secure authentication processes including PIN verification. At the same time, the experience remains simple, responsive and easy to use because the goal was to make digital banking feel natural and accessible to every customer,” said Matoi.

The Exim WhatsApp Banking platform has been designed with simplicity, speed and security at its core, enabling customers to interact with the bank in a conversational, step-by-step format that mirrors natural messaging behavior while maintaining high security standards.

Speaking on the broader significance of the launch, Exim Bank’s Senior Manager of Marketing and Communications, Kauthar D’Souza said, the introduction of Exim WhatsApp Banking reflects the bank’s continued focus on meeting customers where they already are, rather than asking them to adapt to banking.

“Our customers are already using WhatsApp every day — to communicate with family, run businesses, coordinate with colleagues, and manage their daily lives. By bringing banking into that same space, we are removing friction and making financial services genuinely accessible. You shouldn’t have to learn a new system or download another app just to check your balance or pay a bill. Banking should work the way you work, not the other way around, “said Kauthar.

“This launch is part of our broader commitment to continuous innovation that’s driven by real customer needs, not just technology for technology’s sake. We listen to how our customers live, we understand the tools they already trust, and we build solutions that fit naturally into those habits. Exim WhatsApp Banking isn’t just a new channel — it’s a statement about the kind of bank we are: one that evolves alongside our customers, anticipates their needs, and makes their financial lives simpler every day.” Kauthar added.