CRDB Bank has been recognised by BSI Group, the UK standards body, for successful implementation and compliance with ISO 20000-1:2018 Information Technology Service Management System (ITSM).
The ISO 20000 is an international standard for IT service management and its certification demonstrates that CRDB has implemented a comprehensive ITSM framework that meets the highest standards of quality and reliability.
CRDB Chief Operations Officer Bruce Mwile said when receiving the certification that the certificate demonstrates the lender’s commitment to delivering the highest quality of digital and technological service experience that meets international standards.
“The bank went through the process of obtaining an ISO 20000 quality certificate for service management after recognising the importance of having quality service delivery systems.
“And, we went through a long process involving the improvement of our IT service management processes,” Mr Mwile said yesterday after receiving the certificate from Anna-Marie Mbwette, British High Commission Country Director for International Trade.
The bank, one of the leading lenders in the country, also invested in extensive training and awareness programmes to ensure employees understand the requirements of ISO 20000 standards and recognise their important roles in IT service management processes.
“This went hand in hand with the establishment of a culture of constantly improving IT systems,” the COO said.
The ISO 20000 international standard helps stimulate processes and procedures that ensure IT services are provided efficiently and meet international standards, thus providing a better experience for customers.
“ISO 20000 also promotes a culture of continuous improvement,” Mr Mwile said:
The certificate encourages CRDB to constantly evaluate and adjust its IT service management processes, to ensure they are in line with changing customer needs and technological developments.
Presenting the certificate, Ms Mbwette congratulated CRDB for attaining the international quality certificate and said it shows the lender’s commitment to quality, security and effective management.
“Obtaining ISO 20000 in IT services will help the bank to build trust among its customers, but also investors and international partners as these standards are recognised and used around the world,” Ms Mbwette said.
The ISO 2000O quality standard in the management of IT services is a continuation of CRDB’s efforts in attaining international standards.
The bank has already obtained ISO/IEC 27001:2013 quality certificates for information security management, and ISO 22301:2019 of plans, systems, and processes for effective business operations.