Tanzania marks World Post Day with insistence on digital technology for efficient delivery systems
DAR ES SALAAM: THE Tanzanian government, in collaboration with the Tanzania Communications Regulatory Authority (TCRA), has emphasised the need to improve postal services across the country through digital technology, more efficient parcel delivery systems, and the provision of quality, secure and affordable services to the public.
The call was made during the celebration of World Post Day, held under the theme “One Postal Network, Unlimited Empowerment,” which highlights the role of the postal sector in connecting people, businesses and institutions through modern services.
Speaking during the celebrations, TCRA Director General Engineer Peter Mwasalyanda said the postal sector had continued to evolve in response to changing societal needs and technological advancements. He added that TCRA would continue to oversee service delivery, with a focus on quality standards and consumer protection.
Mwasalyanda urged members of the public to report to TCRA any challenges they encounter when using services provided by licensed postal operators, including delays in the delivery of parcels and documents.
He said customer feedback was essential for improving services and ensuring that consumers’ interests remained a priority. He also commended postal sector employees and stakeholders for their contribution to connecting citizens, businesses, and public and private institutions through delivery services and digital systems both within Tanzania and internationally.
For his part, Deputy Minister for Communications Dr Switbert Mkama said postal services should no longer be viewed merely as a means of delivering letters but should instead be recognised as an important driver of social and economic development.
ALSO READ: Samia thanks nation, world for mourning support
He noted that the growth of e-commerce and rising customer expectations required the sector to improve its services to make them faster, more affordable and responsive to market demands.
Dr Mkama said the government would continue creating an enabling environment through policies, laws, strategies and partnerships with the private sector to promote investment, innovation and competition in postal services.
He also stressed the importance of adopting modern technologies to track documents and parcels, enabling customers to obtain accurate information about their shipments at every stage of delivery.
He added that service providers’ systems should be integrated to facilitate information sharing, improve efficiency, and strengthen customer security and privacy.
On the National Residential Addressing System, Dr Mkama said its continued development was essential for facilitating goods delivery, improving government service provision and supporting the growth of e-commerce.
He further urged Tanzania Posts Corporation to prioritise service quality, security, affordability and accessibility for all citizens, including residents of rural areas and people with special needs.
Dr Mkama also called on TCRA to maintain a regulatory approach that involves stakeholders and responds to technological changes, while creating an environment that enables service providers to invest in modern systems.
During the celebrations, recognition was also given to the coordination of international letter-writing competitions for children and young people. The competitions aim to develop writing, language and communication skills, as well as promote understanding among younger generations.
Dr Mkama said the government would continue working with postal sector stakeholders to address existing challenges and improve services, enabling the sector to contribute more significantly to economic growth and job creation.
He concluded by urging stakeholders to invest in technology, strengthen partnerships and improve service quality to ensure that the postal network remains reliable, secure and beneficial to all citizens.
