DAR ES SALAAM: THE Jubilee Health Insurance has reaffirmed its commitment to prioritising customer satisfaction and service excellence as it works to enhance healthcare delivery across Tanzania.
The company made this pledge after receiving a prestigious accolade at the Tanzania Service Excellence Awards (TSEA) 2025, held recently in Dar es Salaam.
The award, which recognises outstanding performance in customer service across various industries, is a significant milestone for Jubilee Health Insurance.
It highlights the company’s unwavering dedication to putting customers first and continuously improving service standards to meet the evolving needs of Tanzanians.
Head of Retention and Customer Experience at Jubilee Health Insurance, Ms Veronica Nyage, expressed her excitement about the achievement, describing it as a proud moment for the entire organisation.
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“This recognition reaffirms our commitment to delivering top-notch customer service, a core value that has always guided us. We’re incredibly proud to have received this prestigious award, which reflects the dedication of our team and the trust our clients place in us. We’re deeply honoured to be recognised in this way,” said Ms Nyage.
She emphasised that the award is a reflection of the hard work, passion and resilience of the Jubilee team, which constantly strives to raise the bar in customer experience.
“Our customers are at the heart of everything we do, and this achievement motivates us to continue improving, innovating, and exceeding expectations,” she added.
Ms Nyage noted that Jubilee Health Insurance remains focused on enhancing its services through digital innovation, staff training, and continuous feedback from clients. She said the efforts aim to build stronger relationships and deliver more personalised healthcare solutions.
As the healthcare landscape in Tanzania evolves, Jubilee Health Insurance says it is determined to remain a trusted partner for individuals and families by ensuring quality service, reliability, and care.
