FCS and TCRA CCC partner to enhance protection for communication service users

DAR ES SALAAM: The Foundation for Civil Society (FCS) and the Tanzania Communications Regulatory Authority Consumer Consultative Council (TCRA CCC) have signed a three-year agreement aimed at safeguarding the rights of communication service users in Tanzania.

The agreement is designed to strengthen efforts in protecting users from unfair commercial practices and ensure service rights and accountability.

It also aims empower consumers to make informed decisions when purchasing and using communication products and services.

The Director of FCS Justice Rutenge underscored the importance of business integrity in the rapidly changing market, stressing the need to protect users from unfair practices and fraud.

He called on businesses to ensure transparency and provide accurate information to avoid misleading consumers.

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He said FCS has consistently prioritized citizen welfare, focusing on initiatives that benefit the public.

On her par Executive Secretary of TCRA CCC, Ms Marry Msuya highlighted the significance of the growing communication sector, noting an increase in internet users to 39.3 million.

As Tanzania shifts towards a digital economy, Msuya emphasized the need to build user understanding of their rights, responsibilities, and available opportunities.

She stated that the agreement will enable users to be better informed and make sound decisions regarding communication services and products.