Airtel Money to upgrade platform, warns of service disruption

DAR ES SALAAM: Airtel Money Tanzania customers may experience temporary service disruptions this weekend as the mobile money operator upgrades its platform to improve transaction speeds, security and reliability.

The upgrade is scheduled to begin at 10pm on Saturday, October 17, and run until approximately 8am on Sunday, October 18, 2026, during which some services may be temporarily unavailable.

Airtel Money Tanzania Managing Director Andrew Rugamba said the upgrade is intended to provide customers with a faster, more stable and secure platform.

“Our customers remain at the heart of everything we do. This upgrade will provide a faster, more stable and more secure platform for our customers,” he said.

The company said it has planned the upgrade to minimise disruption to customers during the maintenance period.

Customers have been advised to take note of the scheduled downtime and contact Airtel Money customer care for assistance if they encounter difficulties accessing services.

The upgrade is part of the company’s efforts to improve the performance of its mobile money platform and enhance the overall customer experience.