e-GA system key to improving public service delivery
DAR ES SALAAM: THE e-Government Authority (e-GA) system continues to enhance transparency, accountability and service delivery across Tanzania’s public sector.
Speaking at the 49th Dar es Salaam International Trade Fair (DITF), eGA Communications Manager Ms Subira Kaswaga emphasised the system’s role in empowering citizens and improving institutional responsiveness.
“This digital platform gives citizens a direct, efficient channel to express dissatisfaction with public services, helping institutions identify gaps and respond promptly,” Ms Kaswaga explained.
She highlighted E-Feedback as one of several eGA tools designed to place citizens at the centre of service delivery.
“The platform acts as a vital bridge between citizens and government offices, enabling quick resolution of issues and boosting overall performance.” Ms Kaswaga added, “Our mandate is to integrate ICT across the public sector and this system reflects Tanzania’s commitment to digital governance.” eGA encourages all public institutions to adopt the system to better identify and resolve complaints, thereby improving service quality.
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At the DITF opening, Zanzibar President Dr Hussein Mwinyi praised institutions showcasing innovative digital solutions aligned with Tanzania’s digital transformation and sustainable development goals.
He stressed the importance of technology, innovation and regional cooperation in accelerating economic growth and enhancing public services.
Recently, eGA’s e-Mrejesho system was honoured at the 2025 World Summit on the Information Society (WSIS) Awards in Geneva for its innovative use of Artificial Intelligence in improving public service delivery and promoting citizen engagement.
The award was received by the Minister for Communication and Information Technology, Mr Jerry Silaa, representing President Samia Suluhu Hassan.
This follows last year’s United Nations Public Service Innovation Award, cementing Tanzania’s position as a regional leader in digital governance. These recognitions highlight Tanzania’s growing leadership in leveraging technology to enhance governance and public service.
