NMB scores hattrick at Tanzania Service Excellence Awards

NMB Bank scooped three awards at the 2024 Annual Tanzania Service Excellence Awards, including the overall winner for the Corporate Social Responsibility (CSR) category for its commitment to enhancing service excellence and transforming lives.

In the awards organised by the Chartered Institute of Customer Management, the lender also won two other prizes after emerging 1st runner up in the banking sector and 1st runner up for Special Inclusive Customer Service Programme.

The NMB’s Head of Customer Experience, Ms Abella Tarimo said in Dar es Salaam at the weekend that the awards were a testament to the proper execution of the bank’s strategy.

“Through our innovative digital solutions, extensive branch network, and dedicated employees, we will continue to champion shaping Tanzania’s financial landscape and providing exceptional services to our valued customers, while also giving back to communities that we operate in through our corporate social investment programme,” she said.

The Service Excellence Awards were launched in 2010 and have been held in various African countries but made their first debut in Tanzania this year.

Gracing the awarding event, Director of International Trade and Economic Diplomacy at the Ministry of Foreign Affairs and East African Cooperation Ambassador John Ulanga said at the event that the structure of Tanzania’s economy changed significantly 30 years ago.

“About 30 years ago, 48 per cent to 50 per cent of our Gross Domestic Product (GDP) was contributed by agriculture, and the services sector accounted for around 25 per cent. Today, almost 50 per cent of the GDP is contributed by the services sector.

“The perfect structure of a middle-income country requires 50 per cent of GDP to be contributed by services sector, 20 per cent or less contributed by agriculture and the remaining 30 per cent being a contribution of manufacturing and other sectors,” Amb Ulanga said.

Amb Ulanga urged companies to invest in technology to enhance both customer service and the customer experience journey.

“The quality service provided distinguishes one company from another. The time is now for companies to focus on how best they can boost customer service,” he added.

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