PPAA expands access to services through mobile App
ARUSHA: THE Public Procurement Appeals Authority (PPAA) has expanded access to its services through a mobile application and plans to integrate its electronic complaints and appeals system with the judiciary to enhance the efficiency of resolving public procurement disputes.
The development was revealed by PPAA Head of the Legal Services Section, Ms Agnes Sayi, while speaking to journalists in Arusha today on the sidelines of the Sixth Annual General Meeting of the Architects and Quantity Surveyors Registration Board (AQRB).
Ms Sayi said the introduction of the mobile application is part of the Authority’s efforts to make its services more accessible, convenient and efficient for stakeholders across the country.
Through the application, she said, users with internet access can connect to the National e-Procurement System of Tanzania (NeST) and submit complaints and appeals without having to travel to the Authority’s offices.
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According to her, the initiative is particularly beneficial to stakeholders in remote areas and those who face challenges accessing services physically.
“By enabling users to submit complaints and appeals through their mobile phones, the Authority aims to reduce the time and costs associated with accessing its services,” she said.
She added that the digital platform supports PPAA’s commitment to improving service delivery, enhancing transparency and ensuring that procurement disputes are handled within the time prescribed by law.
In addition to expanding mobile access, Ms Sayi said PPAA was planning to integrate its electronic complaints and appeals module with the judicial system, particularly the High Court, to facilitate the handling of cases involving parties dissatisfied with the Authority’s decisions.
Under the proposed arrangement, she said relevant case documents would be retrieved electronically through the NeST system, reducing the need to resubmit physical records and simplifying the exchange of information between the institutions.
She explained that the planned integration was expected to strengthen coordination between PPAA and the High Court, streamline case management and minimise delays in resolving procurement-related disputes.
Ms Sayi stressed that improving the efficiency of dispute resolution was essential to ensuring that disagreements arising from public procurement did not unnecessarily delay the implementation of government projects.
