Airtel assesses its units’ operations in Mbagala, Tandika  

DAR ES SALAAM: AIRTEL Tanzania extended its tour of Dar es Salaam to assess the performance of the firm’s customer care units and agents as part of the Customer Service Week 2025.

As part of Customer Service Week 2025, Airtel Tanzania took proactive steps to engage directly with its customers and agents across Dar es Salaam.

The visits aimed to listen to feedback, showcase innovative solutions, and reinforce the company’s Mteja Kwanza theme.

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Led by Charles Kamoto, Airtel Tanzania’s Managing Director, the team visited Tandika, Kariakoo, and Mbagala, engaging with customers and agents to understand their experiences firsthand.

Through these interactions, Airtel highlighted how its services and digital solutions simplify daily life and enhance connectivity for Tanzanians.

“The Mteja Kwanza theme is at the core of everything we do,” said Charles Kamoto.

“This week, we wanted to step out of our offices, meet our customers and agents directly, and hear their feedback to ensure our services continue to evolve to meet their needs.”

Through these efforts, Airtel reaffirms its enduring commitment to serving its customers, continuously improving services, and ensuring that every customer feels valued and receives solutions that make their daily lives easier.