A little thank you says a lot. First of all it makes the giver feel appreciated and as the saying goes ‘it is the thought that counts’ and not the material value of what has been presented to you. Sometime back at the end of a hectic day and lots of shopping I was exhausted and the last thing I wanted to was jump on to a daladala with extra baggage.
The miser in me was willing to spend the extra thousands and get home in a taxi. After the usual haggling I settled down to what I thought was going to be a peaceful ride when the rather young taxi driver started harping on how life is difficult. Definitely not in the mood of listening to some whining I informed him that first of all he should be happy he had a paying passenger in his car. And for that matter he should be saying a quick thank you to his Creator.
Secondly since if life was so hard I could as well walk out of his taxi save the few thousands and squeeze myself into an over crowded daladala. I think the logic sunk into his skull rather quickly and while shifting gears he changed the subject into something more cheerful and promised to complain less in future and be more thankful for passengers coming his way.
It is this lack of gratitude that has crept into the pathetic customer care we receive at offices and places of relaxation. If it is an eating joint the chances are that the waitress will saunter over to your table like a cow heading to the slaughter house and ask half heartedly if you have been served whereby nine out of ten times you certainly have not been served. After taking the order the same waitress will dawdle back and tell you how items x, y, and z are not available.
Asking for alternatives the same lady will tell you; as if you have all the time in the world that she has to go back to the kitchen or the counter and check. So much for product knowledge! One morning at a popular eating joint in the middle of receiving very lousy service I asked the waitress if she did not like the look of our faces.
I told her that first of all she had been sulking ever since she took our orders and sincerely speaking if we looked like witches we were very sorry. Taken aback by my bluntness she broke into a smile (this time it was my turn to be surprised) and confessed her day had started badly and from that moment my friend and I were treated like royalty by her.
Yes I agree we do have our good and bad days but let us remember that customers no matter how they are dressed or what they look like need to be treated with respect at all times.