Communication firm decorates the best performing staff in Customer Service Week’s celebrations

DAR ES SALAAM: RECOGNIZING the best performers of the customer service highlighted Airtel Tanzania’s celebration of the  Customer Service Week.

The firm’s leadership, led by Managing Director Mr. Charles Kamoto and Communications Director Ms. Beatrice Singano, visited the Airtel Customer Service Center in Dar es Salaam.

The visit aimed to recognize and appreciate the frontline staff for their important daily work in providing high-quality and innovative services to customers across the country.

During the visit, the executives engaged directly with staff and also took calls from customers who were facing various communication and service-related issues. This allowed the leadership team to gain first-hand insight into customer needs and challenges, demonstrating Airtel’s ongoing commitment to improving service and reinforcing its “Mteja Kwanza” (Customer First) philosophy.

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Mr. Kamoto took the opportunity to recognize the best performing employees for the month of September, including Arapha Joseph, Rashidi Msuya, and Syliakus Kaiza, in acknowledgment of their contributions to the efficiency and effectiveness of the center’s daily operations

 Speaking during the visit, Mr. Kamoto praised the customer service team for their commitment and emphasized that Airtel’s success is built on providing excellent service and maintaining strong relationships with customers. He encouraged the team to continue delivering efficient, innovative, and customer-focused services.