Bolt launches driver’s feedback feature

DAR ES SALAAM: BOLT Tanzania has launched a new product that will encourage to provide feedback in addition to the star rating they assign the drivers.

Bolt Tanzania Operations Manager Munira Ruhwana said in Dar es Salaam on Sunday that the feature dubbed ‘driver compliments’ will enhance the feedback loop by giving drivers visibility into the feedback given by riders, leading to improved driver performance and enhanced rider experience.

“Recognising the importance of feedback, we have launched this product to enhance the delivery of quality ride-hailing experiences to all users,” he said.

He said the driver compliments feature will empower drivers with information to understand rider preferences better and tailor their service accordingly.

Once a rider leaves a compliment, drivers will get a notification in-app, taking them to the message they have received, whether that is for driving skills, communication, or the overall experience of the ride.

He said the comments will be visible only to the respective driver to maintain privacy and encourage open feedback.

Also, he said feedback is anonymous which means drivers would not be able to identify the person who has left the message and is shared with an at least 48 hours delay.

“We understand that a simple five-star rating may not capture all the ways a driver enhances the experience, so now riders can directly convey their feedback at the end of the ride,” he said.